Support

It is Clarmon policy to commit to customer satisfaction and to provide comprehensive, reliable and efficient solutions based on customer-driven demand. A basic level of support and maintenance is provided to secure unlimited free software upgrades, ensuring that you can always benefit from the latest product features and enhancements. Clarmon also provides 24/7/365 technical support depending on the service and support level agreement.

Clarmon collaborates with highly-experienced business process consultants in assisting and identifying support services specific to each client. Support and consulting services are available to assist customisation, integration and validation of all your solutions involving QAvalid™ product aspects.

Clarmon will provide support for customers through telephone, network/modem and/or through Clarmon's e-mail. In addition to these services, Clarmon will provide customers with (i) online customer entry; (ii) online case tracking and status updates; (iii) online download areas for fixes, patches, and support information; and (iv) online access to Clarmon support resources as determined by Clarmon (e.g., knowledge base, FAQs, support papers and application notes, etc.).